Frequently Asked Questions

Got a question about our catering? View our frequently asked questions. Whether you're curious about our diverse menu options, order changes or staffing. Our frequently asked questions can help you to better understand how we can assist with your next event.

Can I cancel my order?

You can cancel without charge 48 hours before delivery/pick up time.  A refund will be issued. After this time, a cancellation fee of 50% will apply.

To cancel, please email enquiries@culturalcatering.org.au or call Steve on 0426 830 811.

Can I change my order?

Changes can be made NO LATER than 48 hours before delivery/pick up.

Please email enquiries@culturalcatering.org.au for any changes. 

Is there a order cut off date/time?

For orders placed by noon, earliest pick up/delivery date will be 3 days from Mon-Thurs, 5 days from Friday, 4 days from Saturday and Sunday excluding public holidays.

What suburbs do you deliver to?

We deliver within a 10km radius from our location in Richmond to the following suburbs. If you wish to place an order outside these areas, please contact us on enquiries@culturalcatering.org.au. See our delivery page for more information. 

What days can I pick up?

You can pick up Monday to Friday between 9am-4pm.

I don't have a credit card. Can I pay by direct bank transfer?

Yes please contact us on enquiries@culturalcatering.org.au.  Or via our contact page.

Does your pricing include GST?

Yes it does (unless otherwise indicated)

Do you offer catering staff?

Yes we do.
Weekdays $33 per hr per staff (incl GST)
Weekends $48 per hr per staff (incl GST)

Please contact us for more details and a quote.

Is your packaging sustainable?

NRCH is committed to City of Yarra's climate policy so our packaging is biodegradable whenever possible.